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Dear Sir/Madam, I would like to take this opportunity to provide feedback for one of your team members, Raymund Jovs Carcido (DVA Analyst). Raymund has been absolutely exceptional in supporting us throughout our engagement with DVA. He is extremely thorough, highly knowledgeable, and very professional in everything he does. What truly sets him apart, however, is his ability to genuinely connect with his clients. He has a special way of making people feel at ease, which makes conversations flow naturally and complex processes feel much easier and less overwhelming. From the very beginning, Raymund demonstrated patience, clarity, and a sincere willingness to help. He explains things in a way that is easy to understand, and he always ensures that we feel supported and confident in each step. His communication skills and dedication to his work are truly commendable. Furthermore, as we are now looking to expand into becoming a My Aged Care provider and an NDIS provider, I would respectfully like to request, if possible, that Raymund continue to be the person assisting us with these registrations. Over time, a strong sense of trust has been built, and I genuinely value the relationship and rapport we have developed with him. Trust is extremely important to us, especially in complex regulatory processes, and Raymund has consistently proven himself to be someone we can rely on. Raymund is a true asset to your organisation, and I hope his efforts and professionalism are recognised. We are very grateful for his support and would be honoured to continue working with him in the future. Warm regards, Shirley

Very professional and engaging. Explanation of the complicated process was made easy to understand by Vincent

⭐️⭐️⭐️⭐️⭐️ Review for Raymund Jovs Carcido I would like to sincerely thank Raymund for his outstanding help with my DVA Community Nursing Service application. From start to finish, he made a very stressful and confusing process feel manageable and well-organised. The paperwork involved in this application can be extremely overwhelming, especially for someone who is not familiar with the system. At first, I felt lost and unsure where to begin. Raymund guided me step by step, explaining everything clearly and patiently. He broke down complex requirements into simple, easy-to-follow instructions, which made a huge difference for me. What really stood out was his genuine willingness to help. He took the time to answer all my questions, reassured me whenever I felt unsure, and made sure that every part of the application was completed properly. His knowledge and experience showed in the way he handled the process, and it gave me confidence that my application was in good hands. Because of Raymund’s guidance, the whole experience became much less stressful and far more efficient. What could have been a frustrating and time-consuming process turned into something smooth and straightforward. I truly believe that without his help, I would have struggled a lot more with the paperwork and requirements. I am extremely grateful for his support and professionalism. I highly recommend Raymund Casido to anyone who needs assistance with their DVA Community Nursing Service application or similar processes. His dedication, patience, and expertise make a real difference, and I am very thankful for everything he has done to help me.

Overall experience was immeasurable with the support from Raymund Jov Carcido from the start. He used to regularly follow up until we are satisfied with all our questions. This is the first time we are starting this business. So Raymund gone through every single paperwork and other process clearly for us to understand the process. We are still learning so I am hoping to get things sorted out according to the requirements. I would definetly recommended HCPA and their service worth the time and support from them.

Vincent has been a great support from my first initial contact, throughout my NDIS registration, out-of-cycle audit, mid-term audit, and for over a year of follow-up communication since our registration. From the start, he has been professional, approachable, and very knowledgeable. He consistently takes the time to explain things clearly, offers ongoing support, and provides encouragement that makes the process feel manageable. His positive attitude and willingness to help have made a real difference, and I would confidently recommend him to others navigating the NDIS process.

Raymund was a great consultant. He not only helped us with DVA Service Provider registration and onboarding but also more importantly helped set up and provided guidance and expertise required to kickstart our business. Raymund was very professional and always forthcoming. Bedurya Community Care is very fortunate to have Raymund’s services. Thank you.

The service provided was very professional with high standards. Mr Edwin supported me through the process of getting all relevant documents ready for the audit. He scaffolded information and ensured that I understood the audit process. Whilst getting the procedure document delayed this didn't impact on the overall experience and that I was able to submit this in a timely manner. I will recommend HCPA to my friends who would like to register as NDIS providers.

Very friendly and caring always available when needed to answer questions was always dealing with Edwin Castro thank you for all your support