License, Audit & Compliance

The team at HCPA are very helpful and supportive. They gave me a dedicated person who always supported our business efficiently and in a timely manner. I would like to say a big thank and appreciate EDWIN C***ro who supported us throughout the whole registration process and whenever we need him he is available for ongoing support without any hesitations. Well done Edwin, we love your work.

efficiency, supportive, reliable, great communication,

"I'm extremely satisfied with the services provided by [Edwin]. He has guided me through the NDIS application process with professionalism and expertise, ensuring all my needs were met. His support and communication were excellent. Highly recommend for their

Firstly, I would like to you Edwin Castro a five stars. Edwin the Best and Amazing consultant!! You was very understanding and informative, you was helping us from the Start button and now nearly to the end button. We found you to be very engaging, we are so pleased to choose your company to be our consultant and direction. We thouroughly enjoyed the conversations with Edwin each time. Once again, Edwin Much appreciated for your wonderful support. Looking forward to hearing from you again soon. Best regards Yuvida Peou PK Providence Director

Got straight to it after introduction and answered any questions I had with understanding

Roselyn Ompoc - A gem of HCPA. Words are not enough to thank you for helping and assisting me with my Audit. The support that you have given to me is above and beyond. Passing my Audit is not possible without your help. HCPA... you got the best!!! Thanks again Roselyn... and looking forward for my next Audit :)

Joel Marcelo has been very helpful throughout my engagement with HCPA.

From Complete Negativity and Dismissal to 100% Positivity and Support I want to acknowledge that my experience with HCPA started off quite poorly, and I previously expressed genuine disappointment — particularly due to a complete lack of communication from Rosalyn, who had been assigned as my account manager but failed to contact me for several days. When she eventually did get in touch, she brushed off the delay by saying, “We’re just in the middle of supporting other clients who are going through the audit.” That made me feel completely dismissed. I remember thinking — am I not a client too? That was the moment I asked to be assigned a different account manager. Despite that rough start, I believe in giving credit where credit is due. From the outset, Andrea, Ferdinand, and Luke were all fantastic — professional, helpful, and responsive. Luke, in particular, handled my frustration with care and ensured it was communicated appropriately. Andrea and Ferdinand got things moving smoothly from the beginning. But the real turning point — the complete 360 — came with Edwin Castro. He has turned my experience around entirely. Edwin, you’ve been nothing short of exceptional. From handling my case with care and precision to responding outside work hours, calling to ensure I’m updated and understand each step, and being proactive with documentation and progress — I could not have asked for a better account manager. You’ve restored my trust in the process and exceeded every expectation. I also want to thank Vincent for his follow-up call. It’s one thing to respond to feedback — it’s another to follow through and check in to make sure the improvements are felt. That call made a difference. The fact that HCPA took my earlier negative review seriously and used it as an opportunity to step up has shifted my perception of the company in a major way. That kind of responsiveness and accountability deserves recognition. So thank you: Andrea, Ferdinand, and Luke for the strong start. Edwin for being the account manager I genuinely needed. Vincent for following through. And to the HCPA team overall — well done. I'm still in the middle of the registration process, but I’ll update this review as things progress. Right now, though, I’m feeling confident, supported, and positive about what’s ahead.

There are a lot of organisations that promise you the world and under deliver. HPCA is not one of those organisations. From the start they took the time to explain all the steps required for registration. They explained timelines. And today I am so very pleased to announce HPCA delivered on every commitment. We were confirmed today by the Age Care Commission to be an Approved Provider. Our sincere thanks go to Abraham for his patience and commitment to excellence and to Joel who was available to assist at every stage. Nothing was too much trouble. Thank you HPCA, Abraham and Joel for going above and beyond the 'call of duty', you took every call and enquiry with grace Infinity Support For You will be forever grateful ........

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