Best Telehealth Platform for GPs in Australia: 2026 Comparison
Compare GP Telehealth Software, Compliance Requirements and What to Look for in 2026
Choosing the best telehealth platform for GPs is one of the most consequential infrastructure decisions a clinic makes. This guide gives you an honest comparison of the leading platforms available to Australian GPs in 2026, plus the compliance requirements no platform alone can meet.
Our consultants work with the greatest companies
Consultants for growth
Trusted by 10,500+ Businesses.
Confidently
Scale
We identify the most profitable markets, services & strategies.
Be First,
Not Last
We move fast - entering new markets before most know they exist so you can win.
From Stuck to
thriving
Whether it’s compliance, operations, or growth — we’ll step in, solve it, and streamline it.
Deep Experience,
Real Results
With 100+ industry consultants behind you, you’ll outperform the competition.
Medical Director and Clinic to Cloud Telehealth
Medical Director and Clinic to Cloud are established GP practice management systems with telehealth integration. Consult records, billing, and clinical notes remain within a single platform, simplifying governance and audit trails. Confirm current telehealth feature availability with the vendor before committing.
Medical Director & Clinic to Cloud
Integrated clinical records, billing, and telehealth in a single PMS. Best for clinics already on either platform. Confirm current telehealth features with the vendor before committing.
Dedicated vs PMS-Integrated Telehealth
Standalone platforms like Coviu and HotDoc offer purpose-built telehealth with broader integration options. PMS-integrated telehealth in Best Practice, Medical Director, and Clinic to Cloud keeps records and billing in one system. Your choice depends on workflow preference and existing infrastructure.
Which Platform Suits Your Clinic?
The right telehealth platform depends on your existing PMS, billing model, and service mix. HCPA's consultants evaluate your specific setup and recommend the best fit for your clinical workflows.
Telehealth Compliance Requirements for Australian GPs
No telehealth platform handles compliance on your behalf – platform selection is only the starting point.
Privacy Act Requirements: The Privacy Act 1988 and Australian Privacy Principles require compliant data storage, transmission, and patient consent processes for all telehealth health information.
AHPRA Advertising: AHPRA advertising obligations restrict telehealth marketing – testimonials, outcome claims, and comparative advertising are tightly regulated.
Medicare Item Numbers: MBS telehealth item numbers carry specific eligibility, documentation, and billing rules. Incorrect billing is both a compliance and financial risk.
Digital Health Registrations: PRODA, HPOS, HPI-O, and NASH are mandatory infrastructure for compliant telehealth operation, enabling My Health Record access, ePrescribing, and secure messaging.
Digital Health Registrations for Telehealth GP Clinics
PRODA, HPOS, HPI-O, and NASH registrations are mandatory infrastructure for compliant telehealth GP clinic operation in Australia.
Medicare Telehealth Item Number Compliance
MBS telehealth item numbers have specific eligibility and billing requirements. HCPA ensures your clinic is set up to bill correctly from day one.
RACGP-Aligned Clinical Governance
HCPA builds clinical policies and governance frameworks aligned to RACGP standards for every GP telehealth clinic engagement.
Setting Up a Compliant Telehealth GP Clinic: How HCPA Helps
Choosing the right telehealth platform is one step in a larger setup process. HCPA has guided 45+ GP clinics through the full telehealth setup journey – digital health registrations, Medicare compliance, RACGP-aligned policies, and PMS configuration – as Australia’s Regulatory Growth Consultants.
End-to-End Telehealth Clinic Setup
From digital health registrations to clinical governance, HCPA manages the full setup process for Australian telehealth GP clinics.
Digital Health Registrations
PRODA, HPOS, HPI-O, and NASH - all mandatory for compliant GP telehealth clinic operation in Australia.
Medicare Telehealth Compliance
Correct billing setup for MBS telehealth item numbers from clinic launch.
RACGP-Aligned Clinical Policies
Clinical policies and governance frameworks aligned to RACGP standards for telehealth delivery.
10-12 Week Setup Timeline
A compliant telehealth GP clinic can be operational in as little as 10-12 weeks with HCPA's guidance.
45+ GP Clinics Guided
10,500+ businesses served. 99% first-time approval rate. 12+ years medical practice management experience. As Regulatory Growth Consultants, HCPA guides GP clinics from registration through to ongoing compliance and growth.
Best Telehealth Platforms for Australian GPs: 2026 Comparison
What Our Clients Say
700+ HCPA Reviews
Frequently Asked Questions: GP Telehealth Platforms in Australia
What is the best telehealth platform for GPs in Australia?
There is no single best telehealth platform for all Australian GPs – the right choice depends on your existing PMS, booking system, patient demographics, and consultation volume. HotDoc Telehealth suits clinics already using HotDoc for bookings. Coviu is widely regarded as the most purpose-built healthcare telehealth platform in Australia. Best Practice and Medical Director offer integrated telehealth for clinics on those PMS platforms. Evaluate each platform against your specific clinical workflow before making a decision.
Do I need to register with digital health services to offer GP telehealth?
Yes. GP clinics offering telehealth in Australia are required to register with key digital health infrastructure including PRODA, HPOS, HPI-O, and NASH. These registrations enable My Health Record access, electronic prescribing, and secure clinical messaging – all expected components of a compliant telehealth GP clinic. HCPA manages these registrations as part of its telehealth GP clinic setup service.
How long does it take to set up a telehealth GP clinic in Australia?
With the right guidance, a telehealth GP clinic can be operational in as little as 10-12 weeks. This includes digital health registrations, Medicare setup, clinical governance frameworks, PMS and telehealth platform configuration, and staff training. Physical GP clinics take longer (16-20+ weeks) due to facility and equipment requirements. HCPA’s senior consultants manage the full setup process.
What are the Medicare requirements for GP telehealth consultations?
Medicare telehealth item numbers have specific eligibility and billing requirements. These include the type of consultation (phone vs video), patient eligibility, provider eligibility, documentation requirements, and frequency rules that apply to some item numbers. Incorrect billing of telehealth item numbers is a common compliance issue. HCPA reviews your Medicare telehealth billing setup as part of the clinic setup engagement.
Contact Us
Let's discuss how we can help you achieve your business goals
Subscribe to HCPA’s Newsletter and stay updated
Get Exclusive Updates On HCPA’s Events, Services And Career Opportunities!
10,500+ Businesses are growing faster