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Very professional,guidance is very clear and incredibly through. They made a complex and often overwhelming process feel manageable and simple. I had a great experience with this highly qualified team, HCPA team is so great, very supportive, high patience and great knowledge Vincent,

Vincent and his team is fantastic to deal with , very quick and professional, and they do care about your business too.

As a whole HCPA have been amazing. In particular Edwin who was by my side throughout the entire process. He was always quick to respond and always took the time to answer any questions I had. Edwin was always supportive, professional and made this process as simple as possible. I wouldn’t have been able to do it without him. So thank you so much Edwin for all your help and always being there for me.

Firstly, I would like to you Edwin Castro a five stars. Edwin the Best and Amazing consultant!! You was very understanding and informative, you was helping us from the Start button and now nearly to the end button. We found you to be very engaging, we are so pleased to choose your company to be our consultant and direction. We thouroughly enjoyed the conversations with Edwin each time. Once again, Edwin Much appreciated for your wonderful support. Looking forward to hearing from you again soon. Best regards Yuvida Peou PK Providence Director

I highly recommend HCPA for NDIS documentation support. Vincent Minoza assisted me throughout the process and did an outstanding job. He was consistently patient, never once showing frustration with my calls or delays. Vincent has a remarkable ability to make you feel like you're his only client, providing attentive and personalized service. If you're looking for exceptional support, I strongly suggest reaching out to Vincent.

HCPA has done wonderful work for our company's journey to achieve NDIS and MAC registration! Thanks a lot Shayan! You did such a great job!

It was a great journey with HCPA, Vincent was very helpful and informative with full support.

To Edwin Castro - Really appreciate your swift reply! It helped me resolve the issue in no time — thanks for being so efficient. - Rowena and Alma (NFIN8 CARE PTY LTD)

From Complete Negativity and Dismissal to 100% Positivity and Support I want to acknowledge that my experience with HCPA started off quite poorly, and I previously expressed genuine disappointment — particularly due to a complete lack of communication from Rosalyn, who had been assigned as my account manager but failed to contact me for several days. When she eventually did get in touch, she brushed off the delay by saying, “We’re just in the middle of supporting other clients who are going through the audit.” That made me feel completely dismissed. I remember thinking — am I not a client too? That was the moment I asked to be assigned a different account manager. Despite that rough start, I believe in giving credit where credit is due. From the outset, Andrea, Ferdinand, and Luke were all fantastic — professional, helpful, and responsive. Luke, in particular, handled my frustration with care and ensured it was communicated appropriately. Andrea and Ferdinand got things moving smoothly from the beginning. But the real turning point — the complete 360 — came with Edwin Castro. He has turned my experience around entirely. Edwin, you’ve been nothing short of exceptional. From handling my case with care and precision to responding outside work hours, calling to ensure I’m updated and understand each step, and being proactive with documentation and progress — I could not have asked for a better account manager. You’ve restored my trust in the process and exceeded every expectation. I also want to thank Vincent for his follow-up call. It’s one thing to respond to feedback — it’s another to follow through and check in to make sure the improvements are felt. That call made a difference. The fact that HCPA took my earlier negative review seriously and used it as an opportunity to step up has shifted my perception of the company in a major way. That kind of responsiveness and accountability deserves recognition. So thank you: Andrea, Ferdinand, and Luke for the strong start. Edwin for being the account manager I genuinely needed. Vincent for following through. And to the HCPA team overall — well done. I'm still in the middle of the registration process, but I’ll update this review as things progress. Right now, though, I’m feeling confident, supported, and positive about what’s ahead.

Very good experience. AndrewTsaconas have been very helpful at the start of our application and Vincent Minoza to guide us on the next step. They have been incredibly helpful and supportive throughout my DVA application process. They are knowledgeable, patient, and always took the time to answer my questions and guide me every step of the way. Their professionalism and genuine care made what could have been a stressful process much smoother. Highly recommend HCPA